Call to invest more in staff

1	Explain the following terms:
	a) staff development

	b) vocational qualifications

	c) NVQs and GNVQs

	d) team-working skills.

2	a) Give at least three reasons why firms should train staff.

	b) Is training more or less important for small firms than for large 
	ones? Explain your answer.

	c) Why are small firms less likely to provide good training programmes?

	d) How would you persuade the owner of a small firm to invest in a 
	training programme?

	e) How can training help a firm to stay competitive?